Welcome to Viral Vidio ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or access our streaming services.
This Privacy Policy applies to all users of Viral Vidio services, including visitors to our website, registered users, subscribers, and anyone who interacts with our platform. By using our services, you agree to the collection and use of information in accordance with this policy.
2. INFORMATION WE COLLECT
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We collect various types of information to provide, maintain, and improve our services. The following table outlines the categories of information we collect:
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Category │ Examples of Data Collected │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Personal Identification │ Name, email address, username, date of │
│ │ birth, gender, profile picture │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Account Information │ Username, password (encrypted), account │
│ │ preferences, subscription status, payment │
│ │ history │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Payment and Billing │ Credit card information (tokenized), │
│ │ billing address, payment method, │
│ │ transaction history, subscription plans │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Usage and Activity Data │ Videos watched, watch history, favorites, │
│ │ search queries, viewing preferences, │
│ │ device information, IP address │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Technical Information │ Device type, operating system, browser │
│ │ type, screen resolution, connection speed,│
│ │ unique device identifiers │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Location Data │ General location (country/region), IP- │
│ │ based location, time zone │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Communication Data │ Customer support inquiries, feedback, │
│ │ survey responses, marketing preferences │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Content Preferences │ Genre preferences, language preferences, │
│ │ subtitle preferences, quality settings │
└─────────────────────────────────┴──────────────────────────────────────────┘
2.1 Information You Provide Directly
When you register for an account, subscribe to our services, or interact with our platform, you may provide us with:
Account Registration:
- Full name or username
- Email address
- Password (stored using industry-standard encryption)
- Date of birth (for age verification)
- Gender (optional)
- Profile picture (optional)
- Phone number (optional, for account recovery)
Subscription and Payment:
- Payment method information (credit card, debit card, PayPal, etc.)
- Billing address
- Tax identification number (if applicable)
- Subscription plan selection
- Payment history and receipts
Profile Information:
- Watchlists and favorites
- Ratings and reviews
- Viewing history preferences
- Notification preferences
- Language and subtitle preferences
2.2 Information Collected Automatically
We automatically collect certain information when you use our services:
Usage Data:
- Videos watched, duration of viewing
- Search queries and filters used
- Content recommendations clicked
- Features used (downloads, sharing, etc.)
- Time spent on platform
- Navigation patterns
Technical Data:
- IP address and approximate location
- Device information (type, model, operating system)
- Browser type and version
- Screen resolution and display settings
- Network connection type and speed
- Unique device identifiers (UDID, MAC address)
- Cookies and similar tracking technologies
Performance Data:
- Loading times and buffering events
- Error messages and crash reports
- Video quality selected
- Bandwidth usage
2.3 Information from Third Parties
We may receive information about you from third-party sources:
Payment Processors:
- Payment confirmation and transaction status
- Fraud detection signals
- Payment method verification
Social Media Platforms (if you connect accounts):
- Profile information (if you choose to connect)
- Friends or contacts (if you enable social features)
Analytics Providers:
- Aggregated usage statistics
- Demographic information
- Interest categories
Content Partners:
- Viewing history synchronization (if enabled)
- Content recommendations
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3. HOW WE USE YOUR INFORMATION
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We use the collected information for various purposes to provide, maintain, and improve our services. The following table illustrates our data usage:
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Purpose │ Data Types Used │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Service Delivery │ Account info, payment data, preferences │
│ │ to provide streaming services │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Personalization │ Viewing history, preferences, ratings to │
│ │ recommend relevant content │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Payment Processing │ Payment methods, billing info, transaction│
│ │ data to process subscriptions │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Communication │ Email, phone to send updates, support │
│ │ responses, marketing (with consent) │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Security and Fraud Prevention │ IP address, device info, usage patterns │
│ │ to detect and prevent fraud │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Analytics and Improvement │ Aggregated usage data to improve │
│ │ platform performance │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Legal Compliance │ All data types as required by law │
└─────────────────────────────────┴──────────────────────────────────────────┘
3.1 Service Provision
We use your information to:
- Create and manage your account
- Process your subscription and payments
- Provide access to streaming content
- Deliver personalized content recommendations
- Maintain your watchlists and preferences
- Enable features like downloads and offline viewing
- Synchronize your viewing history across devices
3.2 Personalization and Recommendations
Our recommendation engine uses machine learning algorithms to:
- Analyze your viewing history and preferences
- Suggest content you might enjoy
- Customize your homepage and content feeds
- Remember your language and subtitle preferences
- Optimize video quality based on your connection
3.3 Communication
We use your contact information to:
- Send important service updates and notifications
- Respond to your customer support inquiries
- Send account-related information (password resets, etc.)
- Provide billing and payment confirmations
- Send marketing communications (only with your consent)
- Conduct surveys and gather feedback
3.4 Security and Fraud Prevention
We analyze data to:
- Detect and prevent fraudulent activities
- Protect against unauthorized access
- Verify account authenticity
- Monitor for suspicious behavior
- Comply with security requirements
3.5 Analytics and Service Improvement
We use aggregated and anonymized data to:
- Understand how users interact with our platform
- Identify popular content and trends
- Improve user interface and experience
- Optimize streaming performance
- Develop new features and services
- Conduct research and analysis
3.6 Legal Compliance
We may use your information to:
- Comply with legal obligations
- Respond to legal requests and court orders
- Protect our rights and property
- Enforce our Terms of Service
- Resolve disputes
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4. PAYMENT PROCESSING AND FINANCIAL DATA
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Given that Viral Vidio uses payment gateways to accept payments, this section provides detailed information about how we handle financial data.
4.1 Payment Gateway Integration
We integrate with reputable third-party payment processors to securely handle all financial transactions. We do not store your complete credit card information on our servers.
Payment Processors We Use:
- Stripe (for credit/debit card payments)
- PayPal (for PayPal account payments)
- Razorpay (for regional payment methods)
- Other regional payment gateways as applicable
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Data Type │ Storage Location │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Full Credit Card Number │ Never stored - processed by payment │
│ │ gateway only │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Card Expiry Date │ Never stored - processed by payment │
│ │ gateway only │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ CVV/CVC Code │ Never stored - processed by payment │
│ │ gateway only │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Payment Token │ Stored securely (encrypted) for │
│ │ subscription renewals │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Billing Address │ Stored securely (encrypted) for │
│ │ invoicing and tax purposes │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Transaction History │ Stored securely for account records │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Payment Method Type │ Stored (e.g., Visa, Mastercard, PayPal) │
│ │ for display purposes │
└─────────────────────────────────┴──────────────────────────────────────────┘
4.2 Payment Data Security
We implement multiple layers of security for payment processing:
Encryption:
- All payment data transmitted using TLS 1.3 encryption
- Payment tokens stored using AES-256 encryption
- PCI DSS compliance maintained through payment processors
Tokenization:
- Credit card numbers replaced with secure tokens
- Tokens stored instead of actual card numbers
- Tokens are non-reversible and cannot be used outside our system
Access Controls:
- Limited access to payment data (only authorized personnel)
- Multi-factor authentication required for payment system access
- Regular security audits and monitoring
4.3 Payment Data Retention
We retain payment-related information as follows:
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Data Type │ Retention Period │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Payment Tokens │ Until account deletion or payment method │
│ │ removal (whichever is earlier) │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Transaction Records │ 7 years (for tax and legal compliance) │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Billing Address │ Until account deletion │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Subscription History │ 7 years (for account records) │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Refund Records │ 7 years (for financial records) │
└─────────────────────────────────┴──────────────────────────────────────────┘
4.4 Payment Processing Flow
When you make a payment:
1. You enter payment information on our secure payment page
2. Payment data is encrypted and sent directly to payment processor
3. Payment processor validates and processes the transaction
4. We receive confirmation (success/failure) and transaction ID
5. We store only the transaction ID and payment method type
6. Payment processor stores actual card details (we never see full card number)
7. For recurring subscriptions, payment processor stores token for future charges
4.5 Refund and Chargeback Handling
If you request a refund or dispute a charge:
- We process refunds according to our refund policy
- Payment processors handle chargeback disputes
- We may share transaction details with payment processor for dispute resolution
- All refund records are maintained for accounting purposes
4.6 International Payment Processing
For international users:
- Payments processed in local currency when available
- Currency conversion handled by payment processor
- Exchange rates determined by payment processor
- Additional fees may apply (disclosed before payment)
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5. DATA SECURITY MEASURES
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We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5.1 Technical Security Measures
Encryption:
- Data in transit: TLS 1.3 encryption for all data transmission
- Data at rest: AES-256 encryption for sensitive data storage
- Password encryption: Bcrypt hashing with salt for passwords
- Database encryption: Encrypted database connections and storage
Network Security:
- Firewall protection and intrusion detection systems
- DDoS protection and mitigation
- Regular security scanning and vulnerability assessments
- Secure network architecture with segmentation
Access Controls:
- Role-based access control (RBAC) for employees
- Multi-factor authentication (MFA) for administrative access
- Regular access reviews and audits
- Principle of least privilege enforced
5.2 Organizational Security Measures
Employee Training:
- Regular security awareness training
- Confidentiality agreements for all employees
- Background checks for employees with data access
- Security incident response procedures
Security Policies:
- Written information security policies
- Regular policy reviews and updates
- Incident response plan
- Business continuity and disaster recovery plans
5.3 Security Monitoring
We continuously monitor for security threats:
- 24/7 security monitoring and alerting
- Automated threat detection systems
- Regular security audits and penetration testing
- Log analysis and anomaly detection
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Data Type │ Security Measures │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Passwords │ Bcrypt hashing, salt, minimum complexity │
│ │ requirements, password reset via email │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Payment Information │ PCI DSS compliance, tokenization, │
│ │ encryption, never stored on our servers │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Personal Information │ Encryption at rest and in transit, │
│ │ access controls, audit logs │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Viewing History │ Encrypted storage, user access only, │
│ │ optional deletion │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Communication Data │ Encrypted email, secure customer support │
│ │ portal │
└─────────────────────────────────┴──────────────────────────────────────────┘
5.4 Third-Party Security
We ensure third-party service providers maintain appropriate security:
- Security assessments of third-party vendors
- Data processing agreements with security requirements
- Regular vendor security audits
- Compliance verification (SOC 2, ISO 27001, etc.)
5.5 Incident Response
In the event of a security incident:
- Immediate containment and investigation
- Assessment of impact and affected users
- Notification to affected users and authorities (as required)
- Remediation and prevention measures
- Post-incident review and improvements
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6. DATA RETENTION AND DELETION
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We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6.1 Retention Periods by Data Type
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Data Type │ Retention Period │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Account Information │ Until account deletion + 30 days │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Payment and Billing Data │ 7 years (legal requirement) │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Viewing History │ Until account deletion or user request │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Preferences and Settings │ Until account deletion │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Customer Support Communications │ 3 years after last interaction │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Marketing Preferences │ Until consent withdrawal │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Analytics Data │ Aggregated and anonymized after 2 years │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Log Files │ 90 days (security and troubleshooting) │
└─────────────────────────────────┴──────────────────────────────────────────┘
6.2 Account Deletion
When you delete your account:
- Personal information is deleted within 30 days
- Payment records retained for 7 years (legal requirement)
- Aggregated, anonymized data may be retained
- Backup copies deleted within 90 days
6.3 Data Deletion Process
Upon deletion request:
1. Account is deactivated immediately
2. Personal data marked for deletion
3. Data removed from active systems within 30 days
4. Backup data removed within 90 days
5. Confirmation sent to user
6.4 Exceptions to Deletion
We may retain certain information:
- When required by law or legal process
- To resolve disputes or enforce agreements
- For fraud prevention and security
- In aggregated or anonymized form
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7. YOUR PRIVACY RIGHTS
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Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights.
7.1 Rights Under GDPR (European Users)
If you are located in the European Economic Area (EEA), you have the following rights:
Right of Access:
- Request copies of your personal data
- Know what data we hold about you
- Understand how we use your data
Right to Rectification:
- Correct inaccurate personal data
- Complete incomplete information
- Update your profile information
Right to Erasure ("Right to be Forgotten"):
- Request deletion of your personal data
- Withdraw consent for data processing
- Object to processing based on legitimate interests
Right to Restrict Processing:
- Limit how we use your data
- Request data storage without processing
- Object to certain processing activities
Right to Data Portability:
- Receive your data in a structured format
- Transfer data to another service provider
- Export your viewing history and preferences
Right to Object:
- Object to processing for direct marketing
- Object to processing based on legitimate interests
- Object to automated decision-making
Right to Withdraw Consent:
- Withdraw previously given consent
- Change marketing preferences
- Opt-out of non-essential data processing
7.2 Rights Under CCPA (California Users)
If you are a California resident, you have the following rights:
Right to Know:
- Know what personal information we collect
- Know how we use and share your information
- Access your personal information
Right to Delete:
- Request deletion of your personal information
- Exceptions apply (e.g., legal requirements)
Right to Opt-Out:
- Opt-out of sale of personal information
- Opt-out of sharing for cross-context behavioral advertising
Right to Non-Discrimination:
- Not be discriminated against for exercising your rights
- Receive equal service regardless of privacy choices
7.3 How to Exercise Your Rights
To exercise your privacy rights:
1. Submit a request through our privacy portal
3. Contact our Data Protection Officer
4. Use account settings for certain preferences
We will respond to your request within:
- 30 days (GDPR)
- 45 days (CCPA)
- May be extended with notice
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Right │ How to Exercise │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Access Your Data │ Privacy portal, email request, account │
│ │ settings │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Correct Your Data │ Account settings, email request │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Delete Your Data │ Account deletion, email request │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Export Your Data │ Privacy portal, email request │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Opt-Out of Marketing │ Account settings, email preferences, │
│ │ unsubscribe link │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Restrict Processing │ Privacy portal, email request │
└─────────────────────────────────┴──────────────────────────────────────────┘
7.4 Verification Process
To protect your privacy, we may:
- Verify your identity before processing requests
- Request additional information for verification
- Use account authentication for verification
- Refuse requests if unable to verify identity
7.5 Authorized Agents
You may authorize someone to exercise rights on your behalf:
- Written authorization required
- Identity verification for both you and agent
- Agent must provide proof of authorization
Viral Vidio - Comprehensive Privacy Policy Document (Continued)
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8. COOKIES AND TRACKING TECHNOLOGIES
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We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content.
8.1 Types of Cookies We Use
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Cookie Type │ Purpose │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Essential Cookies │ Required for site functionality, login, │
│ │ security, cannot be disabled │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Performance Cookies │ Analyze site usage, improve performance, │
│ │ measure effectiveness │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Functionality Cookies │ Remember preferences, settings, language│
│ │ choices │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Targeting/Advertising Cookies │ Deliver relevant ads, measure ad │
│ │ effectiveness (with consent) │
└─────────────────────────────────┴──────────────────────────────────────────┘
8.2 Specific Cookies and Their Purposes
Essential Cookies:
- Session management: Maintain login state
- Security: CSRF protection, fraud prevention
- Load balancing: Distribute traffic across servers
- Cannot be disabled without affecting functionality
Performance Cookies:
- Google Analytics: Track page views and user behavior
- Performance monitoring: Identify slow pages and errors
- A/B testing: Test different features and layouts
- Can be disabled via browser settings
Functionality Cookies:
- Language preference: Remember selected language
- Video quality: Remember preferred video quality
- Subtitle preferences: Remember subtitle settings
- Theme preferences: Remember dark/light mode choice
Advertising Cookies:
- Ad targeting: Show relevant advertisements
- Ad measurement: Track ad performance
- Retargeting: Show ads for content you viewed
- Require explicit consent
8.3 Cookie Duration
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Cookie Type │ Duration │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Session Cookies │ Until browser closed │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Persistent Cookies │ 30 days to 2 years (varies by purpose) │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Authentication Cookies │ 30 days (or until logout) │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Preference Cookies │ 1 year (or until changed) │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Analytics Cookies │ 2 years │
└─────────────────────────────────┴──────────────────────────────────────────┘
8.4 Managing Cookies
You can control cookies through:
- Browser settings (disable all cookies)
- Cookie consent banner (selective consent)
- Account settings (preference cookies)
- Third-party opt-out tools (advertising cookies)
Note: Disabling essential cookies may limit functionality.
8.5 Third-Party Cookies
We use third-party services that may set cookies:
- Google Analytics (analytics)
- Payment processors (transaction security)
- Content delivery networks (performance)
- Advertising networks (with consent)
8.6 Do Not Track Signals
We respect Do Not Track (DNT) browser signals:
- DNT signals are honored for advertising cookies
- Essential cookies still required for functionality
- Analytics may continue with anonymized data
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9. THIRD-PARTY SERVICES AND INTEGRATIONS
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We work with various third-party service providers to deliver our services. This section explains how we share data with these partners.
9.1 Service Provider Categories
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Category │ Examples │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Payment Processors │ Stripe, PayPal, Razorpay │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Cloud Infrastructure │ AWS, Google Cloud, Azure │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Content Delivery Networks │ Cloudflare, Fastly │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Analytics Services │ Google Analytics, Mixpanel │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Customer Support │ Zendesk, Intercom │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Email Services │ SendGrid, Mailchimp │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Content Providers │ Movie studios, TV networks │
└─────────────────────────────────┴──────────────────────────────────────────┘
9.2 Data Sharing with Service Providers
We share data with service providers only:
- To provide services you request
- Under strict contractual obligations
- With appropriate security measures
- In compliance with this Privacy Policy
9.3 Payment Processors
Payment processors receive:
- Payment information (for transaction processing)
- Billing address (for fraud prevention)
- Transaction amounts (for processing)
- Account identifiers (for subscription management)
They do NOT receive:
- Your viewing history
- Your preferences
- Your personal communications
- Other non-payment data
9.4 Cloud Infrastructure Providers
Cloud providers host:
- Our servers and databases
- Encrypted data storage
- Backup systems
- Content delivery infrastructure
All data is encrypted and access is restricted.
9.5 Analytics Providers
Analytics providers receive:
- Aggregated, anonymized usage data
- Page view statistics
- User interaction metrics
- Performance data
They do NOT receive:
- Personally identifiable information (unless anonymized)
- Payment information
- Account passwords
- Private communications
9.6 Content Partners
Content partners may receive:
- Aggregated viewing statistics (anonymized)
- Popular content metrics
- Regional viewing trends
They do NOT receive:
- Individual user viewing history
- Personal information
- Account details
9.7 Data Processing Agreements
All service providers are bound by:
- Data Processing Agreements (DPAs)
- Confidentiality obligations
- Security requirements
- Data protection standards
- Prohibition on using data for their own purposes
9.8 Business Transfers
In the event of a merger, acquisition, or sale:
- Your data may be transferred to the new entity
- You will be notified of any changes
- Your rights will be preserved
- You may request data deletion
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10. INTERNATIONAL DATA TRANSFERS
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Viral Vidio operates globally, and your data may be transferred to and processed in countries other than your country of residence.
10.1 Data Transfer Locations
Your data may be processed in:
- United States (primary data center)
- European Union (for EU users)
- Other countries where our service providers operate
10.2 Transfer Safeguards
We ensure adequate protection through:
Standard Contractual Clauses (SCCs):
- EU-approved contractual clauses
- Binding data protection commitments
- Legal remedies for data subjects
Adequacy Decisions:
- Transfers to countries with adequacy decisions
- Recognized data protection standards
- Equivalent protection levels
Binding Corporate Rules:
- Internal data protection policies
- Consistent protection across entities
- Regular compliance audits
10.3 Transfer Mechanisms
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Transfer Type │ Safeguard Mechanism │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ EU to US │ Standard Contractual Clauses │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ EU to Other Countries │ Standard Contractual Clauses or │
│ │ Adequacy Decision │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Within EU │ GDPR applies directly │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ US to Other Countries │ Standard Contractual Clauses │
└─────────────────────────────────┴──────────────────────────────────────────┘
10.4 Your Rights Regarding Transfers
You have the right to:
- Know where your data is processed
- Request information about transfer safeguards
- Object to certain transfers (where applicable)
- Request data processing in your region (where possible)
10.5 Regional Data Storage
We may store data regionally:
- EU users' data stored in EU data centers (when possible)
- Local data centers for better performance
- Backup copies may be stored in multiple regions
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11. CHILDREN'S PRIVACY
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Viral Vidio is not intended for children under the age of 13 (or 16 in the EU). We take children's privacy seriously.
11.1 Age Restrictions
- Minimum age: 13 years (or 16 in EU)
- Age verification required during registration
- Parental consent required for users under 18 in some regions
- Accounts may be terminated if age misrepresentation is discovered
11.2 Information We Do Not Collect from Children
We do not knowingly collect:
- Personal information from children under 13
- Location data from children
- Payment information from children (without parental consent)
- Marketing preferences from children
11.3 Parental Rights
Parents have the right to:
- Review their child's personal information
- Request deletion of their child's information
- Refuse further collection of their child's information
- Withdraw consent for data processing
11.4 COPPA Compliance (US)
For US users under 13:
- We comply with the Children's Online Privacy Protection Act (COPPA)
- Parental consent required before collection
- Limited data collection for service provision
- Parental access to child's data
11.5 GDPR-K Compliance (EU)
For EU users under 16:
- We comply with GDPR-K (GDPR for children)
- Parental consent required
- Enhanced privacy protections
- Clear, age-appropriate privacy notices
11.6 Reporting Concerns
If you believe we have collected information from a child:
- Contact us immediately at [email protected]
- We will investigate and take appropriate action
- Data will be deleted if violation confirmed
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12. DATA BREACH NOTIFICATION
================================================================================
In the unlikely event of a data breach, we are committed to transparency and prompt notification.
12.1 Breach Detection and Response
Our breach response process:
1. Immediate detection and containment
2. Assessment of scope and impact
3. Notification to authorities (within 72 hours for GDPR)
4. Notification to affected users (without undue delay)
5. Remediation and prevention measures
12.2 Notification Timeline
┌─────────────────────────────────┬──────────────────────────────────────────┐
│ Jurisdiction │ Notification Deadline │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ European Union (GDPR) │ 72 hours to authorities, without undue │
│ │ delay to users │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ United States (State Laws) │ Varies by state (typically 30-60 days) │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ California (CCPA) │ Without unreasonable delay │
├─────────────────────────────────┼──────────────────────────────────────────┤
│ Other Jurisdictions │ As required by local law │
└─────────────────────────────────┴──────────────────────────────────────────┘
12.3 Breach Notification Contents
Notifications will include:
- Description of the breach
- Types of data affected
- Potential consequences
- Measures taken to address the breach
- Recommendations for users
- Contact information for inquiries
12.4 Our Commitment
We commit to:
- Prompt and transparent communication
- Taking immediate remedial action
- Implementing additional safeguards
- Learning from incidents to prevent future breaches
- Cooperating with authorities
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13. CHANGES TO THIS PRIVACY POLICY
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We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
13.1 Notification of Changes
We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform
- Updating the "Last Updated" date
13.2 Your Continued Use
Continued use of our services after changes constitutes:
- Acceptance of the updated Privacy Policy
- Agreement to new data practices
- Consent to updated terms (where applicable)
13.3 Reviewing Changes
We encourage you to:
- Review this Privacy Policy periodically
- Check the "Last Updated" date
- Read change summaries in notifications
- Contact us with questions about changes
13.4 Material Changes
Material changes include:
- New data collection practices
- Changes to data use purposes
- New data sharing arrangements
- Changes to your rights
- Significant security updates
13.5 Historical Versions
We maintain:
- Archive of previous Privacy Policy versions
- Change logs documenting updates
- Access to historical policies upon request
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14. CONTACT INFORMATION AND DATA PROTECTION OFFICER
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If you have questions, concerns, or wish to exercise your privacy rights, please contact us.
14.1 General Privacy Inquiries
Email: [email protected]
Address: Viral Vidio Privacy Team
Inner Ring Rd, Indira Nagar 1st Stage, H Colony, Indira Nagar, Bangalore, Karnataka 560038, India
Bangalore, Karnataka 560038
India
Phone: +17869523947
Hours: Monday-Friday, 9:00 AM - 6:00 PM IST (Indian Standard Time)
14.2 Data Protection Officer (EU Users)
For users in the European Union:
Email: [email protected]
Address: Data Protection Officer
Viral Vidio
Inner Ring Rd, Indira Nagar 1st Stage, H Colony, Indira Nagar, Bangalore, Karnataka 560038, India
Bangalore, India
14.3 California Privacy Rights
For California residents:
Email: [email protected]
Toll-Free: +17869523947
14.4 Response Times
We aim to respond to:
- General inquiries: Within 5 business days
- Privacy rights requests: Within 30 days (GDPR) or 45 days (CCPA)
- Urgent security concerns: Within 24 hours
- Data breach notifications: As required by law
14.5 Complaint Process
If you are not satisfied with our response:
- You may file a complaint with your local data protection authority
- EU users can contact their national supervisory authority
- California users can contact the California Attorney General
- We will cooperate with any regulatory investigation
14.6 Supervisory Authorities
EU Users can contact:
- Your national data protection authority
- European Data Protection Board (EDPB)
- List available at: https://edpb.europa.eu/about-edpb/board/members_en
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15. ADDITIONAL INFORMATION AND RESOURCES
================================================================================
15.1 Glossary of Terms
Personal Data: Any information relating to an identified or identifiable person
Data Controller: Entity that determines purposes and means of processing
Data Processor: Entity that processes data on behalf of controller
Data Subject: Individual whose personal data is processed
Processing: Any operation performed on personal data
Consent: Freely given, specific, informed agreement to processing
Legitimate Interest: Legal basis for processing when necessary for business interests
Data Breach: Security incident leading to accidental or unlawful destruction, loss, or disclosure
15.2 Legal Framework Compliance
We comply with:
- General Data Protection Regulation (GDPR) - EU
- California Consumer Privacy Act (CCPA) - California
- Children's Online Privacy Protection Act (COPPA) - US
- Personal Information Protection and Electronic Documents Act (PIPEDA) - Canada
- Other applicable regional data protection laws
15.3 Industry Standards
We follow:
- ISO 27001 (Information Security Management)
- SOC 2 (Security, Availability, Processing Integrity)
- PCI DSS (Payment Card Industry Data Security Standard)
- NIST Cybersecurity Framework
15.4 Third-Party Privacy Policies
You may also want to review:
- Payment processor privacy policies (Stripe, PayPal, etc.)
- Browser privacy policies (for cookie settings)
- Operating system privacy policies (for device data)
15.5 Updates and Version History
This Privacy Policy was last updated: January 2025
Previous versions available upon request
Change log maintained for transparency
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16. SUMMARY AND KEY POINTS
================================================================================
16.1 What We Collect
We collect information necessary to:
- Provide streaming services
- Process payments
- Personalize your experience
- Improve our platform
- Comply with legal obligations
16.2 How We Use Your Data
We use your data to:
- Deliver and improve services
- Process payments securely
- Provide customer support
- Send important communications
- Ensure platform security
16.3 Your Rights
You have the right to:
- Access your data
- Correct inaccurate information
- Delete your data
- Export your data
- Object to processing
- Withdraw consent
16.4 Data Security
We protect your data through:
- Encryption (in transit and at rest)
- Access controls and authentication
- Regular security audits
- Employee training
- Incident response procedures
16.5 Payment Security
Payment information is:
- Processed by secure payment gateways
- Never stored on our servers (full card numbers)
- Protected by PCI DSS compliance
- Encrypted during transmission
16.6 Data Sharing
We share data only:
- With trusted service providers
- Under strict contractual obligations
- With appropriate safeguards
- As required by law
16.7 International Transfers
Data transfers are protected by:
- Standard Contractual Clauses
- Adequacy decisions
- Binding corporate rules
- Regional data storage (where possible)
16.8 Children's Privacy
We:
- Do not knowingly collect data from children under 13
- Require parental consent where applicable
- Provide enhanced protections for children
- Comply with COPPA and GDPR-K
16.9 Contact Us
For privacy concerns:
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ACKNOWLEDGMENT AND CONSENT
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By using Viral Vidio services, you acknowledge that:
- You have read and understood this Privacy Policy
- You consent to the collection and use of your information as described
- You understand your privacy rights and how to exercise them
- You agree to our data practices and security measures
If you do not agree with this Privacy Policy, please do not use our services.
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END OF PRIVACY POLICY
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This Privacy Policy is effective as of January 2025 and applies to all users of Viral Vidio services worldwide.
For questions or concerns about this Privacy Policy, please contact us at [email protected].
Viral Vidio is committed to protecting your privacy and ensuring transparency in our data practices. We regularly review and update this policy to reflect changes in our services, technology, and legal requirements.
Thank you for trusting Viral Vidio with your entertainment needs.